SUPREMEE Service that is UNIQUE, PERSONALIZED, AND RELATIONSHIP ORIENTED. That provides and EXPERIENCE that is MEMORABLE because EXPECTATIONS were EXCEEDED

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/9/27/3/fe7cf878-8b64-4696-88cf-24ae687b0fff_audio_frog_legs__bww__burger_king__and_target.mp3

Leon talks about some of this recent service experiences

BWW, Target, and Burger King

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/9/27/3/62cd9a4b-aa93-4f4a-9b7b-a8dbe6b2c730_sean_audio_only.mp3

Sean and Leon chop it up about hospitality

SUPREMEE WEBSHOW WITH GUEST SEAN TIBBETTS

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/9/3/0/b4aa809d-374e-4693-ae39-a94b1ed82807_hospitality_for_all.mp3

Everyone we interact with in our hotels should receive the utmost in hospitality.

Hospitality For All

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/9/2/23/73cbfcb1-69dd-4ed8-b75e-f36ed6a4f6b8_we_re_all_in_sales.mp3

It&#39;s important for everyone to communicate information about our guest to Sales departments. Guests give us valuable information and it&#39;s important to share it with the Sales team.

We're All In Sales

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/9/2/23/62268828-fb03-4686-a727-e990f848e3ed_exceeding_creates_the_memory.mp3

Meeting expectations doesn&#39;t create the memory. Exceeding Expectations does

EXCEEDING Creates The Memory

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/20/2/ecfe5c10-fbca-47fc-a02e-8401deeb009b_front_desk_organized.mp3

When a guests asked for something you know we have, can you find it quickly? It&#39;s important to have the front desk organized

No Junk Drawers, Keep The Front Desk Organized

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/19/20/c41f082d-ea6f-4031-9cc4-b5ce3711c474_know_the_code_audio.mp3

Everyone should know the room type codes and what&#39;s in each room

Know The Room Codes

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/15/0/db006831-8c53-478e-8dd5-3ccf6401047a_do_more_than_give_em_the_bag.mp3

Weddings and other groups that ask us to provide their invited guest with amenity bags at check-in provide us a great opportunity to engage and provide information. Check out &#34;DO MORE THAN GIVE THEM THE BAG&#34;

Do More Than Give Them A Bag

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/14/7/20b08417-fa24-40f7-8a47-f03a6b5e7c16_check-out_conversations.mp3

Take time to have quick conversations during check-out

Conversations At Check Out

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/14/5/5780339f-096c-40ac-a126-d5a994c93879_earning_short-key_questions_to_ask_at_check_in.mp3

It&#39;s important to ask the right questions at check-in

Check In Questions

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/13/20/83801bce-7c09-46d9-b890-4a3ea90562f7_soph_and_the_egg_sandwich_audio.mp3

Not bean pieNot cottage cheeseNot Frog LegsNot even Lorna Dunes.Be sure to listen to this Supremee Learning Short to learn some basics everyone should be doing.

Soph & The Egg Sandwich

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/13/2/fbac8d31-de22-45ba-ad5d-54febd76e4a6_anticipating_needs_wvf.mp3

On this episode the concept of anticipating and know guests needs is the subject

You KNOW What They Want BEFORE They Ask

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/12/10/f360f274-ba91-434c-9a10-e3e49cb40bcf_great_people_make_great_hotels.mp3

This was the closing song played during the 2025 Dimension Hospitality Awards Ceremony

Song-Great People Make Great Hotels

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/12/9/852300b7-720f-444c-81f8-f04416e665aa_fun_hotel_song.mp3

This song originally played on May 20, 2026 duriing the 2025 Dimension Hospitality Awards Ceremony. Enjoy this fun take on things that happen in hotels everyday

Hotel Life Song

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/12/9/e9b6c7d6-8482-4dfb-8698-354a94604597_dimension_service_theme.mp3

This is the Dimension Supremee Theme Song

Dimension Supremee Theme Song

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/12/9/7943b964-1f15-4d65-a07f-906d1326c4bc_special_requests__let_s_break_it_down.mp3

In this episode we&#39;ll take a look at the details of Special Requests

Let's Break Down Special Requests

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/12/9/f4fed374-d4b9-4b0c-b596-7146a3fd016b_mystery_shopping.mp3

It&#39;s amazing what you can learn by being a Mystery Shopper. You&#39;ll see what&#39;s good and what&#39;s bad. And you may even leave your shopping experience with ideas that would be great for your hotel

Be A Shopper

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/12/9/22d5adf3-9713-428e-902f-0e4c3ef0928c_let_s_go_hunting.mp3

A great way for your team to learn about the area around the hotel and to build relationships with businesses in the area is the have a scavenger hunt

Have A Scavenger Hunt

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/12/8/5d98e67a-07fd-4e17-8e3e-52507961b18d_go_get_and_deliver.m4a

Let&#39;s do more for our guests. Informing them of where they can get something is &#34;average&#34; But going to get it for them; now that&#39;s SUPREMEE!

Go, Get & Deliver

https://s3.us-east-2.amazonaws.com/pod-public-media-files/2026/8/12/8/0dba57df-01ad-4620-a1af-c4d6b3857425_connection_opportunities.mp3

Learn how to take recognize and take advantage of the many opportunities we have to connect with our guests

Connection Opportunities

SUPREMEE

Service that is UNIQUE, PERSONALIZED, AND RELATIONSHIP ORIENTED. That provides and EXPERIENCE that is MEMORABLE because EXPECTATIONS were EXCEEDED