Leon talks about some of this recent service experiences

Sean and Leon chop it up about hospitality

Everyone we interact with in our hotels should receive the utmost in hospitality.

It's important for everyone to communicate information about our guest to Sales departments. Guests give us valuable information and it's important to share it with the Sales team.

Meeting expectations doesn't create the memory. Exceeding Expectations does

When a guests asked for something you know we have, can you find it quickly? It's important to have the front desk organized

Everyone should know the room type codes and what's in each room

Weddings and other groups that ask us to provide their invited guest with amenity bags at check-in provide us a great opportunity to engage and provide information. Check out "DO MORE THAN GIVE THEM THE BAG"

Take time to have quick conversations during check-out

It's important to ask the right questions at check-in

Not bean pie

Not cottage cheese

Not Frog Legs

Not even Lorna Dunes.

Be sure to listen to this Supremee Learning Short to learn some basics everyone should be doing.

On this episode the concept of anticipating and know guests needs is the subject

This was the closing song played during the 2025 Dimension Hospitality Awards Ceremony

This song originally played on May 20, 2026 duriing the 2025 Dimension Hospitality Awards Ceremony. Enjoy this fun take on things that happen in hotels everyday

This is the Dimension Supremee Theme Song

In this episode we'll take a look at the details of Special Requests

It's amazing what you can learn by being a Mystery Shopper. You'll see what's good and what's bad. And you may even leave your shopping experience with ideas that would be great for your hotel

A great way for your team to learn about the area around the hotel and to build relationships with businesses in the area is the have a scavenger hunt

Let's do more for our guests. Informing them of where they can get something is "average" But going to get it for them; now that's SUPREMEE!

Learn how to take recognize and take advantage of the many opportunities we have to connect with our guests