23. How AI Is Changing the Salon Business with Zenoti CEO Sudheer Koneru

Sudheer Koneru, founder and CEO of Zenoti, joins Gordon for a forward-looking conversation about AI, data and the changing salon business. At the center of the conversation is a bigger idea: AI isn’t about replacing the human side of beauty. It’s about removing friction, strengthening teams and giving salon leaders new tools to build better businesses.

They also dig into Zenoti’s industry benchmark data, including slowing guest traffic, the surprising growth of salon membership models, changing consumer behavior and the importance of protecting the lifetime value of every client.