Welcome to Build Your Culture Brand with Dr. Jay Raines.Join us as we talk to leaders about their successes and challenges, what it means to win together and how to be a culture creator.This is for leaders in any industry with a desire to influence the organizational culture around them, grow in their leadership role and develop those around them.We hope it brings you encouragement on your leadership journey.Want to know more about intentionally building a culture that fits you? Visit: <a href="http://www.buildyourculturebrand.com" rel="nofollow">www.buildyourculturebrand.com</a>New episodes are released bi-weekly, so check back for more!

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In this episode of Build Your Culture Brand, Jay Raines sits down with Dr. Peggy Kendall to unpack what it really takes to lead and build trust in virtual and hybrid environments. Peggy shares why remote work cannot be managed like the office, missing nonverbals and fewer informal touch points change how people connect, give feedback, and feel known, and leaders have to recreate those interactions on purpose.  The conversation hits practical ground fast, weekly quick connects with predictable questions, intentional office hours, structured icebreakers that are not awkward, and simple tech habits that reduce Zoom fatigue and Slack overload. Jay and Peggy also dig into proximity bias, why remote contributors get overlooked for visible work and promotions, and how mentors, clear outcomes, and role modeled boundaries protect both teams and leaders from burnout.  If you are leading from a distance, this playbook will help you humanize the work, make trust measurable, and leave meetings with more energy, not less. For more information about brand creation and culture, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> </a><a href="http://www.buildyourculturebrand.com" rel="nofollow">www.buildyourculturebrand.com</a>  Connect with Dr. Peggy Kendall at <a href="https://www.peggykendall.com" rel="nofollow">https://www.peggykendall.com</a> or at peggy@peggykendall.com Host: Dr. Jay RainesGuests: Dr. Peggy Kendall, Author and Keynote Speaker Time stamps:(00:00 - 01:04) Welcome, trust basics(01:05 - 03:14) Tech shifts communication(03:15 - 05:29) Missing remote signals(05:30 - 07:03) Name relational needs(07:04 - 09:03) Recreate hallway moments(09:04 - 12:07) Shared responsibility basics(12:08 - 16:25) Zoom fatigue explained(16:26 - 18:13) Calendar and Slack(18:14 - 21:52) Span of control(21:53 - 24:12) Prevent leader burnout(24:13 - 27:31) Boundaries that stick(27:32 - 31:18) Proximity bias fixes(31:19 - 34:37) Onboarding for culture

S.3 Ep. 15: Trust At A Distance, Leading in Remote Work

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In this episode of Build Your Culture Brand, host Jay Raines sits down once again with Chick-fil-A Owner/Operator Jon Morris for a heartfelt conversation about leadership, growth, and the lessons that come from leading leaders. Jon opens up about one of the most pivotal moments in his career: the opportunity to operate multiple locations, and the difficult decision to turn it down. Through that choice, he reveals what truly drives him: staying deeply connected to his team, his community, and the culture he’s built.Together, Jay and Jon unpack what it really means to grow as a leader, both personally and professionally. They dive into the mindset shift behind the phrase “Have, Do, Be” and how reordering it can transform how we approach leadership, success, and fulfillment.Whether you’re leading a team or just starting your leadership journey, this episode reminds us that the foundation of great culture - and great business - starts with who you choose to be. For more information about brand creation and culture, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> </a><a href="http://www.buildyourculturebrand.com" rel="nofollow">www.buildyourculturebrand.com</a>  Connect with Jon Morris on Linkedin at <a href="https://www.linkedin.com/in/jon-morris-82b898211/" rel="nofollow">https://www.linkedin.com/in/jon-morris-82b898211/</a> Host: Dr. Jay RainesGuests: Jon Morris (Chick-Fil-A Operator)  Time stamps:(00:00 - 01:07) Introduction(01:08 - 03:26) Operators Leading Themselves(03:27 - 07:52) Leadership Development(07:53 - 09:44) The Library Method(09:45 - 12:44) Character to Content(12:45 - 16:05) If it is to be, it’s up to me(16:06 - 17:34) Be, Have, Do(17:35 - 24:08) Going Mutli; Maybe(24:09 - 28:00) The Gaps(28:01 - 30:42) Operator Encouragement (30:43 - 32:43) The Power of Purpose(32:44 - 34:14) The Next Steps of Advice(34:15 - 35:03) Closing

S.3 Ep. 14: Leading Leaders: The Hard Choices That Define Growth

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Build Your Culture Brand returns with a powerful episode featuring Larry Everett, retired Fire Battalion Chief turned Chick-fil-A owner-operator in Reston, Virginia. Dr. Jay Raines sits down with Larry for an unforgettable conversation about leadership forged in crisis, the transition from public service to business ownership, and the art of developing people through everyday moments.Larry opens up about his firsthand experience during 9/11, fighting fires inside the Pentagon&#39;s third floor, and how those life-and-death decisions shaped his leadership philosophy. From the &#34;slide carousel&#34; method of developing leaders through simple scenarios, to his belief that &#34;if you shut down their voice, you&#39;ve lost their eyes,&#34; Larry shares practical wisdom gained from 35 years in the fire service and nearly a decade running one of the top-performing Chick-fil-A locations in the chain.This episode explores the reality of leading through hard times, the importance of being present in your team&#39;s lives beyond work, and how Larry has created what he calls &#34;one of the greatest youth ministries&#34; he could want - mentoring young employees while serving his community. Whether you&#39;re leading a team of four into a burning building or managing 65 employees in a fast-paced restaurant, this conversation offers timeless insights on courage, humility, and the transformative power of investing in others during both their toughest and brightest moments. For more information about brand creation and culture, visit www.buildyourculturebrand.com Connect with Larry on Linkedin: Larry Everett: https://www.linkedin.com/in/larry-everett-15a962ba/ Host: Dr. Jay RainesGuests: Larry Everett, Owner/Operator Chick-fil-A North Point Village, Reston, VA Time stamps:(00:00 - 1:47) Intro(1:48 - 9:29) Larry’s experience as a firefighter during 9/11(9:30 - 11:32) Protective gear and injuries sustained(11:33 - 15:22) Lessons learned to help him become a better leader(15:23 - 17:11) Pausing at decision points(17:12 - 19:48) Resetting the mindset(19:49 - 22:41) Understanding good leadership(22:42 - 24:32) A “good job” vs a “great calling”(24:33 - 27:46) Helping employees with their life, as well as their job(27:47 - 30:44) Working with Larry’s local emergency services(30:45 - 34:11) Larry’s special dinner(34:12 - 40:36) Working with employees to help them grow(40:37 - 44:49) What to do if your team brings bad ideas to the table(44:50 - 46:23) Every level ownership(46:24 - 48:08) Larry’s advice(48:09 - 48:48) Outro #BuildYourCultureBrand, #LeadershipPodcast, #LarryEverett, #ChickFilAOperator, #FireBattalionChief, #911Pentagon, #FirstResponder, #LeadershipDevelopment, #TeamBuilding, #CultureBuilding, #ServantLeadership, #LeadershipLessons, #CrisisLeadership, #FirefighterLeadership, #RestaurantLeadership, #EmployeeDevelopment, #TeamRetention, #WorkplaceLeadership, #LeadershipMindset, #LeadershipWisdom, #BusinessLeadership, #PurposeDrivenLeadership, #AuthenticLeadership, #LeadershipStories, #LeadershipTransition, #MentoringLeaders, #YouthDevelopment, #CommunityLeadership, #DrJayRaines, #LeadershipCoaching, #SlideCarouselMethod, #EveryLevelOwnership, #LeadershipImpact

S.3 Ep. 13: Every Level Ownership: How a Retired Fire Chief Found His Calling with Chick-Fil-A

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Build Your Culture Brand is back, this time with our very first international episode! Dr. Jay Raines welcomes Ajit Sivaram and Satish Manchikanti, Co-Founders of U&amp;I, for a heartfelt and honest conversation about the realities of co-founding an organization, leading with friendship, and creating long-term impact in communities across India. Ajit and Satish are not only co-leaders but longtime friends who have built a movement centered on education, mentorship, and dignity. Through U&amp;I, they’re working to expand opportunity and break generational barriers in India, starting with English language education, cultivating passion in young learners, and helping students imagine futures they never thought possible. From powerful success stories of kids who’ve gone on to earn multiple degrees, to the quiet, consistent work of community-building, this episode is full of insight, reflection, and encouragement. Together, they open up about how they met, how U&amp;I came to life, the wins and setbacks along the way, and what’s still to come. If you care about purpose-driven leadership, storytelling, and the transformative power of relationships, you won’t want to miss this conversation. For more information about brand creation and culture, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> www.buildyourculturebrand.com</a>  Connect with Ajit and Satish on Linkedin: Ajit Sivaram: <a href="https://www.linkedin.com/in/ajit4949/" rel="nofollow">https://www.linkedin.com/in/ajit4949/</a>Satish Manchikanti: <a href="https://www.linkedin.com/in/satish-manchikanti/" rel="nofollow">https://www.linkedin.com/in/satish-manchikanti/</a>  Check out Ajit and Satish’s Podcast “Two Founders Walk Into” wherever you get your podcasts! Host: Dr. Jay RainesGuests: Ajit Sivaram (Co-Founder of U&amp;I), Satish Manchikanti (Co-Founder of U&amp;I) Time stamps:(00:00 - 00:43) Introduction(00:44 - 02:19) Episode Overview(02:20 - 05:44) Ken Blanchard(05:45 - 12:32) How Ajit &amp; Satish Started(12:33 - 14:17) U&amp;I’s Mission(14:18 - 15:57) The Obstacles(15:58 - 19:29) The Vision(19:30 - 23:14) Mona(23:15 - 27:12) Deepon(27:13 - 35:16) Leadership Learning(35:17 - 40:18) The Three Values(40:19 - 46:14) Co-Leadership(46:15 - 50:10) Communicating Unity(50:11 - 52:00) Compounding Trust(52:01 - 53:38) Crystalizing Culture(53:39 - 56:01) Closing

S.3 Ep. 12: Growing U&I: The Power of Mentorship and Mission

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Welcome back to Build Your Culture Brand! In today’s episode, Dr. Jay Raines is joined by Eddie Brown, Owner/Operator of Chick-fil-A Rialto, California, for a candid conversation on what it takes to lead through a major transition.Eddie shares his journey into ownership and the unique challenges of merging two leadership teams into one cohesive culture. From creating buy-in to implementing fast changes, he opens up about the decisions that shaped the store’s direction—and what he might have done differently. Eddie also unpacks the practical strategies he used to reset store culture, drive accountability through leader involvement, and empower team members by living out shared values.Whether you’re an aspiring operator or a business leader navigating change, this episode is full of tactical insight on how to build trust, lead with visibility, and fuel momentum from the inside out.For more information about brand creation and culture, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> </a><a href="http://www.buildyourculturebrand.com" rel="nofollow">www.buildyourculturebrand.com</a>  Connect with Eddie on Linkedin: <a href="https://www.linkedin.com/in/eddie-brown-6a75732b9/" rel="nofollow">https://www.linkedin.com/in/eddie-brown-6a75732b9/</a> Guest: Eddie Brown (Owner/Operator, Chick-fil-A Rialto, California) Time stamps:(00:00 - 01:12) Intro(01:13 - 05:22) Eddie’s Journey with Chick-fil-A(05:23 - 09:03) Merging Two Leadership Teams Together(09:04 - 11:57) If Things Could Have Been Done Differently(11:58 - 14:06) Making Changes Fast(14:07 - 22:04) Instilling Buy-In in the Team(22:05 - 29:56) Strategies for Revamping Store Culture(29:57 - 32:19) Stepping on the Gas(32:20 - 35:36) Leader Involvement with Metrics(35:37 - 37:51) Impact of Values on the Restaurant(37:52 - 43:40) Investing in Leaders(43:41 - 45:39) Closing

S.3 Ep. 11: Available Leadership: What Happens When Owners Show Up

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Build Your Culture Brand has a brand new, thought provoking episode! Dr. Jay Raines is joined by Abram Moon, Executive Director at Chick-fil-A Portsmouth VA, to speak about how he utilizes systems-driven leadership and authentic vulnerability to transform struggling teams into championship performers.Drawing on his powerful personal journey from losing his father at age 8 to becoming a successful restaurant leader, Abram unpacks the essential elements of building sustainable culture through systems rather than personalities. From his signature philosophy that &#34;operations is marketing&#34; to his real-world strategies for entering existing teams with empathy, he and Dr. Jay explore the transformative moments when authentic leadership isn&#39;t just helpful—it&#39;s critical for organizational survival. Through compelling stories like taking an underperforming $6.8 million restaurant to over $11 million in sales while raising average wages from $13 to $17.80 per hour, Abram demonstrates how focusing on genuine relationships and systematic processes creates a foundation for lasting success. This episode reveals how vulnerability and accountability work together to build trust, and why the best leaders don&#39;t just rescue shifts—they develop people who can lead them.For more information about brand creation and culture, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> </a><a href="http://www.buildyourculturebrand.com" rel="nofollow">www.buildyourculturebrand.com</a>  Connect with Abram on Linkedin: <a href="https://www.linkedin.com/in/abram-w-moon-b1303a70/" rel="nofollow">https://www.linkedin.com/in/abram-w-moon-b1303a70/</a> Guest: Abram Moon (Executive Director, Chick-fil-A, Portsmouth VA) Time stamps:(00:00 - 1:52) Intro(1:53 - 9:27) Abram’s story(9:28 - 18:15) How Abram achieved success in his first leadership position(18:16 - 19:43) Creating a system that can go forever(19:44 - 22:41) System for building systems(22:42 - 26:18) “Operations is Marketing”(26:19 - 27:43) Back to the basics(27:44 - 34:53) Abram taking over another location and building his network(34:53 - 39:02) Advise to other leaders to help their team members through tough seasons(39:03 - 40:31) Rescuing a shift vs. showing up for your employees(40:32 - 40:55) Closing Hashtags:#BuildYourCultureBrand, #AbramMoon, #ChickFilALeadership, #SystemsDrivenLeadership, #AuthenticLeadership, #VulnerableLeadership, #OperationsIsMarketing, #RestaurantManagement, #TeamTransformation, #CultureBuilding, #LeadershipDevelopment, #ServantLeadership, #StandardOperatingProcedures, #BusinessSystems, #ExecutiveDirector, #PortsmouthVirginia, #LeadershipPodcast, #WorkEthic, #FromTragedyToTriumph, #FirstGenerationCollege, #TeamBuilding, #CustomerService, #FastFoodLeadership, #BusinessGrowth, #PeopleFirst, #QSRLeadership, #LeadershipLessons, #BuildingTrust

S. 3 Ep. 10: From Tragedy to Triumph: Building Systems That Win in Leadership

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Welcome back to the Build Your Culture Brand podcast! In this episode, Dr. Jay Raines sits down with Randy Gravitt, an author, speaker, and thought leader passionate about helping leaders win both at work and at home. Randy shares valuable insights on how emotional health, intentional leadership, and personal accountability shape success in all areas of life. From the inspiration behind his book to practical advice on separating personal and professional life, Randy dives into what it means to lead with purpose and clarity. He emphasizes that true change doesn’t happen by chance but through consistent effort and planning. Whether it’s ensuring quality time with family or building a stronger team at work, Randy offers actionable strategies for leaders looking to create lasting impact. Tune in to hear how hope isn’t a strategy, why winning begins at home, and how you can take control of your personal and professional journey today.  For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com  To purchase Randy’s book, visit https://shop.leadeveryday.com/collections/all-books-by-popularity/products/winning-begins-at-home  Guest: Randy Gravitt, Author, Speaker, Thought Leader Time stamps: (00:00 - 01:33) Introduction(01:34 - 05:17) Leadership Superpower &amp; Kryptonite(05:18 - 08:21) Winning Begins at Home(08:22 - 14:14) The Inspiration Behind Randy’s Book(14:15 - 17:24) Can It be Too Late?(17:25 - 21:19) Emotional Health for Business Leaders(21:20 - 29:44) Separating Personal and Professional Life(29:45 - 37:25) Ensuring Quality Time with Family(37:26 - 40:06) Where to Get Randy’s Book(40:07 - 40:44) Closing

Highlighting S.3 Ep. 2: Separating Work and Life: How Leaders Can Win in Both

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Welcome back to Build Your Culture Brand! In today’s episode, Dr. Jay Raines is joined by Consuela Jacobs, an owner/operator at Chick-fil-A, to talk about the do’s and don’ts when cultivating a culture of trust in a business. As a new Chick-fil-A owner/operator, Consuela shares her journey of learning to lead through trust: what it takes to build it, how to repair it, and why it’s essential on both sides of the relationship. She and Dr. Jay explore how internal culture impacts guest experience, and why winning the hearts of customers starts with winning the hearts of your team. Whether you’re an external candidate like Consuela or a seasoned leader, this episode offers practical wisdom on building a culture where people feel seen, supported, and empowered to lead with purpose.For more information about brand creation and culture, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> www.buildyourculturebrand.com</a>  Connect with Consuela on Linkedin: <a href="https://www.linkedin.com/in/consuela-kennard-jacobs-8735a07/" rel="nofollow">https://www.linkedin.com/in/consuela-kennard-jacobs-8735a07/</a> Guest: Consuela Jacobs (Owner/Operator, Chick-fil-A RedBird, Dallas, Texas) Time stamps:(00:00 - 01:16) Intro(01:17 - 04:44) From Fan to Guest(04:45 - 12:24) The Journey to CFA(12:25 - 18:24) The Do’s(18:25 - 19:26) Extreme Comparison(19:27 - 21:52) Taking A Breather(21:53 - 29:16) Building Trust(29:17 - 32:35)The Team in Me(32:36 - 37:26) Leading with Care(37:27 - 42:45) Do the Research(42:46 - 44:48) Closing

S.3 Ep. 9: Creating Connection in a New Operation: What It Takes to Lead with Trust

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Build Your Culture Brand has a brand new, thought-provoking episode! Dr. Jay Raines is joined by Jacob Jones, Executive Director at Chick-fil-A to speak about how he utilizes accountability in order to transform and lead his team.Drawing on his hands-on experience transitioning from Seattle to Arizona, Jacob unpacks the essential elements of character-based leadership development, from the 9-value Culture Brand framework to real-world accountability strategies. Together, he and Dr. Jay explore the transformative moments when developing people isn&#39;t just helpful, it&#39;s critical for organizational success. Through compelling stories like Victoria&#39;s journey from shy team member to strong leader, Jacob demonstrates how focusing on character first creates a foundation for all other leadership growth. For more information about brand creation and culture, visit www.buildyourculturebrand.com  Connect with Jacob on Linkedin: https://www.linkedin.com/in/jacob-r-jake-jones-41591781/  Guest: Jacob Jones (Executive Director at Chick-fil-A, Yuma Arizona) Time stamps:(00:00 - 3:05) Intro(3:06 - 5:25) What is a culture brand, and how does Jacob make that possible?(5:26 - 7:11) Recreating Jacobs idea of leadership(7:12 - 9:12) Creating culture brands(9:13 - 11:57) Defining the 9 values with employees(11:58 - 14:37) Moving into an existing team(14:38 - 16:50) Jacobs experience training new leaders(16:51 - 20:14) Self evaluation as a leader(20:15 - 26:22) Challenges with accountability(26:23 - 27:41) Accountability playing a role in results(27:42 - 30:28) Building trust(30:29 - 33:23) Using culture brand in hiring(33:24 - 35:42) Closing thoughts

S.3 Ep. 8: The 9-Value Framework: How Self-Assessment and Accountability Create Breakthrough Leadership

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The Build Your Culture Brand podcast is back with another insightful episode! This time, Dr. Jay Raines is joined by Jamie Schwarzmann, Founder and Chief Creative Strategist at Flux Branding, for a deep dive into the world of branding: what it really is, why it matters, and when it’s time for a refresh.Drawing on his extensive experience and knack for storytelling, Jamie unpacks the essential elements of a brand, from identity and values to voice and promise. Together, he and Dr. Jay explore the strategic moments when evolving or rebranding isn’t just helpful, it’s critical. Whether you’re adjusting a few pieces or undergoing a full transformation, branding can be the difference between thriving and falling flat. Tune in to gain practical insights and fresh perspectives on building a brand that truly reflects your culture. For more information about brand creation and culture, visit www.buildyourculturebrand.com  For access to Jamie Schwarzmann’s website and tools, visit FluxBranding.com Or contact Jamie directly through his email, Jamie@fluxbranding.com  Connect with Jamie on Linkedin: https://www.linkedin.com/in/jamieschwartzman/  Guest: Jamie Schwarzmann | Founder and Chief Creative Strategist at Flux Branding Time stamps:(00:00 - 02:25) Introduction(02:26 - 08:10) What is Branding?(08:11 - 11:26) Tweaks in Brand Identity(11:27 - 16:11) Brand Immersion(16:12 - 20:35) Emotional Connection (20:36 - 28:19) Telling the Story(28:20 - 29:43) Branding Archetypes (29:44 - 35:49) Red vs Blue Ocean(35:50 - 38:26) Brand Promise(38:27 - 41:46) Value in a Brand(41:47 - 43:21) Closing

S.3 Ep. 7: Beyond the Logo: Branding with Intention and Impact

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Welcome back to the Build Your Culture Brand podcast! In this episode, Dr. Jay Raines is joined by Luca Caraba Chit , Owner Operator at Chick-fil-a at Oswego, Luca dives into her journey of operating a Chick-fil-A. As well as the challenges she has faced along the way to get where she is now. They discuss the importance of employee well being, and dive into methods that help build the employee relationships. Luca Chit shares insights on the role of Owner Operator in multiple different locations. From challenges faced, to methods used to grow her operation Luca gives valuable insight on leadership. She also discusses the importance of community for female leaders. Luca discussed the annual female retreat that she has the opportunity to be on the planning committee of. Don’t miss the conversation on leadership methods, importance of community, and growing business opportunities.  For more information about intentionally building a culture that fits you, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> www.buildyourculturebrand.com</a>  Connect with Luca on Linkedin: Guest: Luca Caraba Chit, Owner Operator at Chick-fil-A Oswego Time stamps: [00:00 - 01:45]: Intro[01:46 - 02:36]: Leadership superpowers[02:37 - 04:45]: Logistical interests in Chick-fil-A[04:46 - 07:05]: Markers that led to owning and operating a Chick-fil-A[07:06 - 09:30]: Challenges faced [09:31 - 11:52]: Knowledge gained from other locations [11:53 -14:51]: “How do you develop people”[14:52 - 18:30]: Creating opportunity to give feedback to leaders [18:31 - 22:12]: Occasional reviews to intentional review [22:13 - 25:18]: “Domino Decisions” [25:19 - 28:30]: Female leadership[28:31 - 30:00]: What was unique about the retreat center [30:01 - 31:45]: Importance of female business retreats  [31:46 - 34:22]: Where can you sign up for/ benefits of the retreat [34:23 - 35:50]: Incorporating feedback[35:51 - 36:30]: Inside look to guest speakers [36:31 - 37:27]: Other retreat planning committee members [37:28 - 38:24]: Outro  Hashtags: #Leadership, #Team, #Faith, #Covid, #BusinessSuccess, #LeadershipTips, #WorkplaceWellbeing, #CultureMatters, #BusinessGrowth, #ProductivityBoost, #TimeManagement, #Leadership, #balance, #DominoDecisions, #CompanyCulture, #LeadershipMindset, #Mentorship, #BusinessMentorship, #BusinessLeader, #Growth, #ChickfilA, #OperationalExcellence, #GoalSetting, #ProfessionalDevelopment, #WorkLifeBalance, #FemalOwner #FemaleOperatorGroup #IntentionalReview a

S.3 Ep. 6: Creating Opportunity and Culture in Business with Luca Chit

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Welcome back to the Build Your Culture Brand podcast! In this episode, Dr. Jay Raines is joined by Troy Luster, Director of Training and Development at San Antonio Wings. Troy sits with Jay to discuss his methodology for creating and building a great team through management, and how he is preparing his team to become leaders themselves in the future. Troy discusses his time in leadership at 3 major companies in the food industry (Chick Fil A, Whattaburger, and Wingstop) and the tools he learned throughout his career. He discusses how both his leadership style and his management style have reflected 3 main principles: Business Leader Mindset, Entrepreneurial Spirit, and the notorious “Serve Model”. Through these, he works to build up not only his locations, but his people as well to accomplish the most success in both areas. You won’t want to miss this! For more information about intentionally building a culture that fits you, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> www.buildyourculturebrand.com</a>  Connect with Troy on Linkedin: <a href="https://www.linkedin.com/in/troy-luster-8a8890127/" rel="nofollow">https://www.linkedin.com/in/troy-luster-8a8890127/</a>  Host: Jay RainesGuest: Troy Luster (Director of Training and Development, San Antonio Wings) Time stamps: (00:00 - 1:05) Introduction(1:06 - 2:05) Working with Gerald Huggins(2:06 - 3:50) Troys career path with 3 large restaurant chains(3:51 - 7:25) Principles Troy brought with him from chick fil a(7:25 - 10:45) Digging into Troy&#39;s “entrepreneurial spirit”(10:46 - 12:46) Goal of the flavor expert(12:47 - 13:46) Being an expert while making others experts(13:47 - 14:53) Trust with your leadership(14:54 - 16:12) How to coach and give feedback to your team(16:13 - 19:44) Coaching vs. feedback(19:45 - 22:45) Contextualizing feedback and trust(22:46 - 23:33) Leading without authority(23:34 - 28:53) Troy&#39;s philosophy of hiring(28:54 - 31:54) Building your culture brand through your people(31:55 - 31:45) The business leader mindset(31:46 - 36:10) Outro

S.3 Ep. 5: How To Be A Great Leader and Set Your Employees Up For Success

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Welcome back to the Build Your Culture Brand podcast! In this episode, Dr. Jay Raines is joined by Christy Tennant Krispin, Associate Certified Coach at LeadersQ Coaching to explore the intersection of AI and leadership. They discuss how AI can enhance decision-making, streamline processes, and even improve essential leadership skills like active listening and communication. Christy shares insights on the role of AI in building effective systems that support leaders in their daily responsibilities while maintaining a strong human connection. From practical applications to the importance of prompt engineering, this conversation dives into how technology can complement—not replace—thoughtful, people-first leadership. Tune in to discover how AI can become a powerful tool for fostering a thriving and resilient workplace culture. For more information about intentionally building a culture that fits you, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> </a><a href="http://www.buildyourculturebrand.com" rel="nofollow">www.buildyourculturebrand.com</a>  Connect with Christy on Linkedin: <a href="https://www.linkedin.com/in/christytennantkrispin/" rel="nofollow">https://www.linkedin.com/in/christytennantkrispin/</a>  Guest: Christy Tennant Krispin, Associate Certified Coach, LeadersQ Time stamps: (00:00 - 01:15) Introduction(01:16 - 05:04) Why AI?(05:05 - 08:33) Acclimating to New Technology(08:34 - 17:47) Using AI for Leadership(17:48 - 22:45) Rapid Fire Examples(22:46 - 25:26) Prompt Engineering(25:27 - 28:17) Incorporating the Human Element(28:18 - 30:31) The Tech is Here to Stay(30:32 - 31:26) Closing Hashtags: #Leadership, #Team, #God, #Covid, #BusinessSuccess, #LeadershipTips, #WorkplaceWellbeing, #CultureMatters, #BusinessGrowth,  #ProductivityBoost, #TimeManagement, #Leadership, #burnout, #balance, #ACC, #Guide, #CompanyCulture, #LeadershipMindset, #Mentorship, #BusinessMentorship, #BusinessLeader, #ChickfilA, #OperationalExcellence, #GoalSetting, #ProfessionalDevelopment, #MicroCulture, #FlatCulture, #WorkLifeBalance

S.3 Ep. 4 - Leading Smarter: How AI Can Elevate Your Leadership Skills

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Welcome to another episode of the Build Your Culture Brand podcast with Dr. Jay Raines! Dr. Raines is joined by Jordan Annis from reShift, a team management app catering to Quick Service Restaurants (QSRs) like Chick-fil-A. Jordan shares his journey from studying marketing to venturing into tech startups and eventually founding his own business.  Learn how reShift aims to streamline operations, enhance team productivity, and foster a culture of ownership within restaurants. Discover Jordan&#39;s insights on leadership, problem-solving, and the power of clear vision in driving business success. Explore the innovative features of reShift&#39;s app, including checklist management and performance tracking, designed to promote operational excellence and consistency in the restaurant industry.  Learn more about the concept of ownership, leadership development, and the future plans of reShift in providing tailored solutions for organizational growth and leadership training. Connect with Jordan on LinkedIn and check out <a href="https://www.reshiftapp.com/" rel="nofollow">https://www.reshiftapp.com/</a> for more information.  And also - don&#39;t forget to visit buildyourculturebrand.com for a free Culture Brand assessment and to stay tuned for more inspiring episodes on building a thriving organizational culture! For more information about intentionally building a culture that fits you, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> </a><a href="http://www.buildyourculturebrand.com" rel="nofollow">www.buildyourculturebrand.com</a>  Guest: Jordan Annis, Founder of reShift Time stamps: (00:00 - 00:23) Introduction(00:24 - 01:09) Guest Introduction: Jordan Annis(01:10 - 03:05) reShift Overview(03:06 - 06:43) Leadership Superpower and Kryptonite(06:44 - 13:13) Jordan&#39;s Entrepreneurial Journey(13:14 - 19:36) reShift&#39;s Checklist Features(19:37 - 23:58) Defining Ownership(23:59 - 29:07) Teaching Ownership(29:08 - 35:10) Supporting Leaders with reShift(35:11 - 37:10) Future Plans: Training and Onboarding(37:11 - 38:05) Closing

S.3 Ep. 3: Building Ownership: Leadership Insights with Jordan Annis of reShift

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Welcome back to the Build Yor Culture Brand podcast! In this episode, Dr. Jay Raines sits down with Randy Gravitt, an author, speaker, and thought leader passionate about helping leaders win both at work and at home. Randy shares valuable insights on how emotional health, intentional leadership, and personal accountability shape success in all areas of life. From the inspiration behind his book to practical advice on separating personal and professional life, Randy dives into what it means to lead with purpose and clarity. He emphasizes that true change doesn’t happen by chance but through consistent effort and planning. Whether it’s ensuring quality time with family or building a stronger team at work, Randy offers actionable strategies for leaders looking to create lasting impact. Tune in to hear how hope isn’t a strategy, why winning begins at home, and how you can take control of your personal and professional journey today.  For more information about intentionally building a culture that fits you, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> </a><a href="http://www.buildyourculturebrand.com" rel="nofollow">www.buildyourculturebrand.com</a>  To purchase Randy’s book, visit <a href="https://shop.leadeveryday.com/collections/all-books-by-popularity/products/winning-begins-at-home" rel="nofollow">https://shop.leadeveryday.com/collections/all-books-by-popularity/products/winning-begins-at-home</a>  Guest: Randy Gravitt, Author, Speaker, Thought Leader Time stamps: (00:00 - 01:33) Introduction(01:34 - 05:17) Leadership Superpower &amp; Kryptonite(05:18 - 08:21) Winning Begins at Home(08:22 - 14:14) The Inspiration Behind Randy’s Book(14:15 - 17:24) Can It be Too Late?(17:25 - 21:19) Emotional Health for Business Leaders(21:20 - 29:44) Separating Personal and Professional Life(29:45 - 37:25) Ensuring Quality Time with Family(37:26 - 40:06) Where to Get Randy’s Book(40:07 - 40:44) Closing

S.3 Ep. 2: Separating Work and Life: How Leaders Can Win in Both

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Welcome back to the podcast! In this episode, Dr. Jay Raines sits down with Bill Forster, founder of CEO Zones, to explore the principles and practices that drive lasting success in organizations. Bill shares the story behind CEO Zones and delves into the key elements of effective leadership, including understanding one’s “superpower” and “kryptonite” in leadership. Throughout the conversation, Bill emphasizes the importance of maintaining organizational alignment with the CEO’s values and establishing a “flat culture” to promote longevity. He discusses practical strategies for rolling down company goals, tracking critical data points, and navigating diverse micro-cultures within a company. Bill also reflects on his experiences working with Truett Cathy and shares lessons learned from past failures, highlighting the role of resilience in building a sustainable organization. Tune in to gain invaluable insights on fostering alignment, encouraging growth, and developing a culture that stands the test of time. For more information about intentionally building a culture that fits you, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> www.buildyourculturebrand.com</a>  Guest: Bill Forster, Founder of CEO Zones Time stamps: (00:00 - 02:07) Introduction(02:08 - 07:14) Leadership Superpower &amp; Kryptonite(07:15 - 11:42) The Founding of CEO Zones(11:43 - 18:45) Organizations Maintaining Trajectory(18:46 - 23:36) Flat Culture Leading to Longevity(23:37 - 35:42) “Rolling Down” Company Goals(35:43 - 40:30) Critical Data Points(40:31 - 43:47) Working with Truett Cathy(43:48 - 48:58) Overseeing Micro-Cultures(48:59 - 52:03) Learning from Past Failures(52:04 - 54:49) Closing

S.3 Ep. 1: Building a Culture That Lasts with Bill Forster

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For more information about intentionally building a culture that fits you, visit<a href="http://www.buildyourculturebrand.com" rel="nofollow"> www.buildyourculturebrand.com</a>  Welcome back to the podcast! In this episode, Dr. Jay Raines is joined by Grace Neeley, Owner-Operator at Chick-fil-A Dayton Mall. Grace shares her journey to becoming the Owner-Operator of a Chick-fil-A in her hometown mall, navigating the unique challenges of operating in a mall environment, and leading through the heart of the pandemic in 2020. With determination and grit, Grace grew both her team and store, transforming her location into a thriving hub despite the challenges they faced. Grace opens up about the triumphs and struggles she faced along the way, including personal loss, and how those experiences shaped her leadership style. She emphasizes how clarity and consistency have helped her team move forward and win together. Time stamps: (00:00 - 01:26) Introduction(01:27 - 03:52) Leadership Superpower &amp; Kryptonite(03:53 - 07:09) The Unique Challenges of Mall Operations(07:10 - 13:31) Transforming the Dayton Mall Chick-fil-A(13:32 - 17:53) Committed to Success(17:54 - 25:14) Navigating Loss as a Team(25:15 - 28:12) Growing in Empathy(28:13 - 37:09) Building a Winning Culture(37:10 - 38:17) Closing

S.2 Ep. 18: Rooted in Resilience with Grace Neeley

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For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com  Welcome back to the podcast! Dr. Jay Raines reconnects with Christy Tennant Krispin, Associate Certified Coach at LeadersQ Coaching, to dive into what it means to nurture leadership potential for lasting impact. They reflect on their time at Elevate 2024, sharing highlights like connecting with successful Owner-Operators and digging into Christy&#39;s ideas for cultivating a leadership legacy. Together, Dr. Jay and Christy unpack the importance of calling up the potential of others by identifying and directing strengths and giving meaningful ownership to inspire growth. They talk about what it looks like to adapt leadership styles within each DISC personality and how aligning motivation and mission can drive leaders forward. Tune in to find out how nurturing leadership potential can impact both the future of leaders and the success of your business. Connect with Christy on Linkedin: https://www.linkedin.com/in/christytennantkrispin/ Time stamps: (00:00 - 01:35) Introduction(01:36 - 03:51) Highlights from Elevate 2024(03:52 - 06:48) Cultivating Your Legacy of Leadership(06:49 - 20:23) Calling Up the Potentials of Others(20:24 - 27:25) Identifying Leadership Strengths(27:26 - 32:34) Leadership Qualities &amp; DISC Personalities(32:35 - 38:02) Confidence In Your Team(38:03 - 38:49) Closing

S. 2 Ep. 17: Nurturing Leadership Potential for Lasting Impact with Christy Krispin

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For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com  Welcome back to the podcast! In this episode, Dr. Jay Raines unpacks how Culture Brand can help you design, align, and scale a healthy and vibrant organizational culture. Drawing on his experience in leadership development, Dr. Jay explores how to align culture with your mission and vision, highlighting the importance of ensuring everyone is moving in the same direction. He unpacks how fostering a consistent environment and having a clear, unified message can elevate the entire team and create deeper trust. Dr. Jay shares how deeper levels of trust in a consistent and clear organizational culture create space for intentional accountability that helps everyone thrive. Tune into this episode to discover what it means to cultivate a culture where every member feels connected to the mission and learn how consistency and clarity help drive your organization forward in unity. Time stamps: (00:00 - 00:49) Introduction(00:50 - 02:32) Navigating Healthy Organizational Culture(02:33 - 03:44) Aligning Culture with Mission and Vision(03:45 - 06:26) Creating a Consistent Environment(06:27 - 11:01) Delivering a Clear Message(11:02 - 15:21) Culture Fosters Accountability(15:22 - 16:51) Trust: The Most Valuable Currency(16:52 - 19:13) Strategically Moving Forward(19:14 - 19:24) Closing

S.2 Ep. 16: Designing a Winning Organizational Culture

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For more information about intentionally building a culture that fits you, visit <a href="http://www.buildyourculturebrand.com" rel="nofollow">www.buildyourculturebrand.com </a> Welcome back to the podcast! Dr. Jay Raines welcomes Christy Tennant Krispin, Associate Certified Coach at LeadersQ Coaching. Christy shares her professional journey&#39;s &#34;three acts&#34; and how it led her to leadership and executive coaching. Dr. Jay and Christy unpack a topic that often comes up for busy leaders - time management. They discuss the importance of awareness, boundaries, and delegation within effective time management. Christy introduces the Week Map, a tool she uses with busy leaders to help them evaluate where they are investing their time and how it impacts their ability to show up in the different aspects of their lives. Christy highlights the importance of expecting the unexpected and creating time for &#34;white space.&#34; Dr. Jay and Christy discuss the impact of using these exercises and increased awareness to build more efficient systems. Tune into this episode to hear what it means to take back your time. Download the Week Map Here: <a href="https://www.leadersq.com/takebackyourtime/" rel="nofollow">https://www.leadersq.com/takebackyourtime/</a>Follow Christy on Linkedin: <a href="https://www.linkedin.com/in/christytennantkrispin/" rel="nofollow">https://www.linkedin.com/in/christytennantkrispin/</a> Time stamps: (00:00 - 01:34) Introduction(01:35 - 07:26) Christy&#39;s Coaching Journey(07:27 - 10:33) Awareness in Time Management(10:34 - 15:44) Introducing the &#34;Week Map&#34; Exercise(15:45 - 22:11) Week Map: Potential Outcomes and Exploring Solutions(22:12 -27:56) Evaluating Time Investment: Add, Subtract, Multiply(27:57 - 30:48) Expecting the Unexpected(30:49 - 33:17) &#34;Where is my time going?&#34;(33:18 - 33:56) Outro

S.2 Ep. 15: Take Back Your Time with Christy Krispin

Welcome to Build Your Culture Brand with Dr. Jay Raines.

Join us as we talk to leaders about their successes and challenges, what it means to win together and how to be a culture creator.

This is for leaders in any industry with a desire to influence the organizational culture around them, grow in their leadership role and develop those around them.

We hope it brings you encouragement on your leadership journey.

Want to know more about intentionally building a culture that fits you? Visit: www.buildyourculturebrand.com ( http://www.buildyourculturebrand.com )

New episodes are released bi-weekly, so check back for more!