Talking CX

This is the place to hear and share stories of what doing CX right looks like in real life.


2021 CX Challenges - ROI & Measurements
Show Details1hr
2021 CX Challenges - CX Prioritization & ROI feat. Jeff Sheehan
Show Details30min 46s
2021 CX Challenges - CX Prioritization feat. Jeff Sheehan
Show Details38min 42s
2021 CX Challenges - The Key to Employee Understanding
Show Details39min 42s
CX Challenges - Ensure Deep Enough Customer understanding
Show Details27min 12s
2021 CX Challenges Survey Results
Show Details31min 10s
Episode #8 CX Measurement - The Heart Of CX Improvement
Show Details33min 38s
Episode #7 - CCX Tech, Stacking The Deck In Your Favor
Show Details30min 46s
Episode #6 Experience Design - Making Your Journey Map Work
Show Details25min 36s
Episode #5 - Delivering Your Experience Is A BOM
Show Details24min 10s
Episode #4 - The Fine Art of Knowing Your Customer
Show Details31min 24s
Episode #3 - CX Strategy Scuffles - It's Ruff out There
Show Details27min 36s
CX Roadtripping
Show Details24min 39s
Episode #2 - Real CX Success is like Playing CX Jenga
Show Details30min 29s
Episode #1 - What the Heck is CX Science??
Show Details24min 39s